Talent & Growth presented by The Animo Group
Mastering the Candidate Journey: From First Contact to Long-Term Impact
Tue Aug 08 2023Description
This episode of Talent and Growth focuses on the importance of candidate experience. The guests, Chris and Carl Connors from candidate.fyi, along with Mary Straybringer, discuss how to improve candidate experience, its impact on hiring processes, and the correlation between candidate and customer experience. They provide insights on measuring and enhancing candidate experience, adapting to remote interviews, and leveraging candidate feedback. The episode emphasizes the need for transparency, communication, and treating candidates with respect.
Insights
Candidate experience encompasses every touchpoint a candidate has with a company
From reviewing the company's site to becoming an employee, the entire journey defines candidate experience.
Positive candidate experiences lead to higher offer acceptance rates and retention
Treating candidates well can result in better hiring outcomes and employee satisfaction.
Efficiency in the hiring process is often correlated with a good candidate experience
Standardization and transparency can improve both efficiency and candidate satisfaction.
Candidate experience impacts customer experience and brand perception
Negative candidate experiences can lead to customer churn and negative reviews.
Measuring candidate experience helps identify areas for improvement and ROI
Offer acceptance ratios, candidate sentiment data, and retention are important metrics to track.
Chapters
- Introduction
- Guest Introductions
- Defining Candidate Experience
- Impact of Candidate Experience
- Adapting to Remote Interviews
- Metrics for Evaluating Candidate Experience
- Leveraging Candidate Feedback
- Correlation Between Candidate and Customer Experience
- Prioritizing Candidate Experience
Introduction
00:02 - 00:57
- The podcast is dedicated to people who make businesses thrive
- The episode focuses on candidate experience and its importance
- The guests are Chris and Carl Connors, co-founders of candidate.fyi, and Mary Straybringer
Guest Introductions
01:54 - 04:29
- Mary Straybringer is a fractional talent and founder of Hero Higher Club
- Chris Connors is a co-founder of candidate.fyi with a background in software
- Carl Connors is also a co-founder of candidate.fyi with experience in building engineering and product teams
Defining Candidate Experience
06:16 - 07:35
- Candidate experience encompasses every touchpoint a candidate has with a company
- It starts before the application process and extends to the first 45 days of employment
- It includes the candidate's perception of the company and their overall journey
Impact of Candidate Experience
08:23 - 09:52
- A positive candidate experience can lead to higher offer acceptance rates and retention
- Negative experiences can result in negative reviews and impact the hiring funnel
- Good candidate experience correlates with employee satisfaction, engagement, and retention
Adapting to Remote Interviews
15:20 - 16:30
- Transparency and communication are key regardless of the interview format
- Candidates still spend 70-80% of their time researching and preparing outside of interviews
- Enhancing the candidate experience requires focusing on the entire journey
Metrics for Evaluating Candidate Experience
18:10 - 19:47
- Offer acceptance ratios, candidate sentiment data, and retention are important metrics
- Measuring candidate experience helps identify areas for improvement and ROI
- Efficiency in the hiring process is often correlated with a good candidate experience
Leveraging Candidate Feedback
19:47 - 21:29
- Regularly collect feedback from candidates at every stage of the process
- Use feedback to improve the hiring process and iterate on candidate experience
- Building trust with candidates through transparency enhances feedback quality
Correlation Between Candidate and Customer Experience
25:02 - 26:46
- Candidate experience can impact customer experience and brand perception
- Treating candidates well reflects positively on the company's treatment of others
- Negative candidate experiences can lead to customer churn and negative reviews
Prioritizing Candidate Experience
28:25 - 30:04
- Measure your current candidate experience to understand where improvements are needed
- Reflect on your own experiences as a candidate to set expectations for others
- Treat candidates how you want to be treated and go above and beyond