ChatGPT and Business Analysis

Fri Mar 31 2023

Introduction to Chat GPT

Chat GPT can be helpful in summarizing text and creative work around knowledge gathering.
It helps consultants learn about a specific domain that their client is dealing with as part of the project.
Asking specific questions gives insight into the activities of a salesperson, which helps to understand the customer's world.
The tool has access to a lot of information and can summarize and generalize things, but it may have mistakes or misleading information.
Over-reliance on the tool can introduce risks into whatever one is doing.
Critical thinking skills are necessary when using Chat GPT outputs because some information can be generic or incomplete.
Chat GPT speaks with total confidence, which can make new users accept its output as truth without critical thinking.
The tool is good for titling videos by generating suggestions for topics.
Microsoft and Google have released news about similar tools.

OpenAI's chat GPT is a tool that can be used to name videos and for different sessions.
Microsoft and Google are embedding large language models into their products.
Emails can be drafted, PowerPoint presentations assembled based on meeting transcripts, and spreadsheets generated with the help of these tools.
These tools can do mundane tasks that don't require much intelligence but take up a lot of time.
Offloading such tasks onto these tools frees up mental stamina for real problem-solving and deep thinking.
'Deep Work' by Cal Newport distinguishes between shallow work (answering emails) and deep work (real analytical thinking).
Chat GPT or other AI tools can help manage shallow work, enabling business analysts to focus on deep analytical work.
However, these tools cannot come up with brand new knowledge or guarantee accuracy or completeness of information.
Business analysis professionals have the opportunity to mitigate risks through their analytical work.

AI tools are incapable of explaining why they give guidance or speculation.
Analysts should adopt AI tools and do actual analysis work.
Establishing clear lines of questioning for AI tools affects the outcome.
Vet the input from AI tools critically and thoroughly.
GPT may impact writers in the labor market, but it cannot replace business analysis professionals' skills such as talking to people, reading body language, and understanding corporate culture.
Microsoft is developing a new tool that might be helpful for users.
The recording will be available on the iiba YouTube channel today.

AI assistance can be used to complete some business analysis tasks.
Chat GPT is a research tool that can provide quick answers.
Chat GPT can write SQL queries and create social media calendars.
Shallow work refers to low-level tasks that Chat GPT can help with.
Chat GPT is highly creative and can even write poems and rap songs.
It is important to confirm the accuracy of Chat GPT's output through critical thinking skills and document review.

Microsoft's co-pilot may train itself on a company-specific data set to make document review tasks easier for analysts.
Co-pilot is Microsoft's incorporation of the tool into their office set.
Analysts can ask Co-pilot to explain how a process works inside a company based on its data set.
AI tools like chat GPT and Jet GPT are useful in workshop engagements.
The true power of Open IACHE will be realized with integration in the utilization of Office 365.
Microsoft Visio could draft current state processes for specific processes based on clients' documents and data sets, saving time and effort.
Validation requires critical thinking that AI may not necessarily be able to factor in, so it cannot replace human interaction entirely.
Wireframes generated by an AI tool would be a cool feature.

There is no AI tool to get wireframes, but there are integrations into tools like Zapier.
A workaround to create diagrams is to use chat GPT to put out some XML code that can be imported into another tool like Microsoft Visio.
An experiment was done where a GBT model generated a functioning website with a button that actually did something.
OpenAI warns not to share personal information because it's incorporated back into their data set.
Legal issues and lawsuits around content generated through these AI models are expected, so organizations should have policies around that.
Building the skill of writing prompts involves establishing a good clear line of questioning and not letting the AI tool take you down a path that it might take you just on its own.

Establishing a good clear line of questioning is a key skill to learn when using AI tools.
Don't let the AI tool take you down a path that it might take you just on its own.
Asking chat GPT to follow your line of questioning is important to get the information you need.
Business analysis professionals need to beef up their interviewing skills.
Observation is a technique that can be used for analysis and will be discussed in the next episode.
Business analysis helps businesses grow and thrive.